Description
The SolarWinds Web Help Desk (WHD) software is affected by a hardcoded credential vulnerability, allowing remote unauthenticated user to access internal functionality and modify data.
Published: 2024-08-21
Score: 9.1 Critical
EPSS: 93.3% High
KEV: Yes
AI Analysis

Analysis and contextual insights are available on OpenCVE Cloud.

Remediation

Vendor Solution

SolarWinds recommends that customers upgrade to SolarWinds Web Help Desk v12.8.3 HF2 as soon as it becomes available.

Tracking

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Advisories

No advisories yet.

History

Wed, 22 Oct 2025 01:15:00 +0200


Tue, 21 Oct 2025 22:30:00 +0200


Tue, 21 Oct 2025 21:30:00 +0200


Fri, 22 Nov 2024 13:00:00 +0100


Wed, 16 Oct 2024 15:30:00 +0200

Type Values Removed Values Added
First Time appeared Solarwinds web Help Desk
CPEs cpe:2.3:a:solarwinds:web_help_desk:*:*:*:*:*:*:*:*
cpe:2.3:a:solarwinds:web_help_desk:12.8.3:-:*:*:*:*:*:*
cpe:2.3:a:solarwinds:web_help_desk:12.8.3:hotfix1:*:*:*:*:*:*
Vendors & Products Solarwinds web Help Desk

Wed, 16 Oct 2024 15:15:00 +0200

Type Values Removed Values Added
Metrics ssvc

{'options': {'Automatable': 'yes', 'Exploitation': 'none', 'Technical Impact': 'total'}, 'version': '2.0.3'}

ssvc

{'options': {'Automatable': 'yes', 'Exploitation': 'active', 'Technical Impact': 'total'}, 'version': '2.0.3'}


Tue, 15 Oct 2024 19:15:00 +0200

Type Values Removed Values Added
Metrics kev

{'dateAdded': '2024-10-15'}


Thu, 26 Sep 2024 06:30:00 +0200

Type Values Removed Values Added
First Time appeared Solarwinds
Solarwinds webhelpdesk
CPEs cpe:2.3:a:solarwinds:webhelpdesk:*:*:*:*:*:*:*:*
Vendors & Products Solarwinds
Solarwinds webhelpdesk
References
Metrics ssvc

{'options': {'Automatable': 'yes', 'Exploitation': 'none', 'Technical Impact': 'total'}, 'version': '2.0.3'}


Sun, 25 Aug 2024 01:30:00 +0200

Type Values Removed Values Added
CPEs cpe:2.3:a:solarwinds:webhelpdesk:*:*:*:*:*:*:*:*
Vendors & Products Solarwinds
Solarwinds webhelpdesk
References
Metrics ssvc

{'options': {'Automatable': 'yes', 'Exploitation': 'none', 'Technical Impact': 'total'}, 'version': '2.0.3'}


Thu, 22 Aug 2024 16:30:00 +0200

Type Values Removed Values Added
First Time appeared Solarwinds
Solarwinds webhelpdesk
CPEs cpe:2.3:a:solarwinds:webhelpdesk:*:*:*:*:*:*:*:*
Vendors & Products Solarwinds
Solarwinds webhelpdesk
Metrics ssvc

{'options': {'Automatable': 'yes', 'Exploitation': 'none', 'Technical Impact': 'total'}, 'version': '2.0.3'}


Wed, 21 Aug 2024 23:30:00 +0200

Type Values Removed Values Added
Description The SolarWinds Web Help Desk (WHD) software is affected by a hardcoded credential vulnerability, allowing remote unauthenticated user to access internal functionality and modify data.
Title SolarWinds Web Help Desk Hardcoded Credential Vulnerability
Weaknesses CWE-798
References
Metrics cvssV3_1

{'score': 9.1, 'vector': 'CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:N'}


Subscriptions

Solarwinds Web Help Desk Webhelpdesk
cve-icon MITRE

Status: PUBLISHED

Assigner: SolarWinds

Published:

Updated: 2025-10-21T22:55:46.764Z

Reserved: 2024-03-13T20:27:09.782Z

Link: CVE-2024-28987

cve-icon Vulnrichment

Updated: 2024-08-24T22:45:30.565Z

cve-icon NVD

Status : Analyzed

Published: 2024-08-21T22:15:04.350

Modified: 2026-06-17T07:22:12.560

Link: CVE-2024-28987

cve-icon Redhat

No data.

cve-icon OpenCVE Enrichment

No data.

Weaknesses
  • CWE-798

    Use of Hard-coded Credentials